STATUS CODE 83: A Status 83 "media open error" occurs on a recently configured disk storage unit in Veritas NetBackup
Problem
A Status 83 "media open error" occurs on a recently configured disk storage unit in Veritas NetBackup.
Error Message
media open error
backups not permitted to root device
Activity Monitor > Detailed Status shows:
12/16/2005 12:24:23 PM - started process bpdm (28328)
12/16/2005 12:24:23 PM - Critical bpdm (pid=28328)
12/16/2005 12:24:23 PM - Critical bpdm (pid=28328) Invalid STS storage device: C:\dsu
12/16/2005 12:24:23 PM - Critical bpdm (pid=28328) bp_sts_open_disk failed: error 37
12/16/2005 12:24:25 PM - Error bpbrm (pid=30904) from client nbclient1: ERR - bpbkar exiting because backup is aborting
12/16/2005 12:24:29 PM - end writing
media open error (83)
Cause
By default, a disk storage unit in NetBackup can not point to the same volume on which Windows is installed. The detailed status on the job will note "backups not permitted to root device". This is to protect the system volume from running out of disk space.
Solution
Configure the disk storage unit to write to a path that is allowed: