In-depth Troubleshooting Guide for Exit Status Code 57 in NetBackup

Problem

In-depth Troubleshooting Guide for Exit Status Code 57 in NetBackup Server (tm) / NetBackup Enterprise Server (tm) 5.0 / 5.1

Solution

A NetBackup process was unable to connect to the NetBackup Client Service process bpcd.
 
The NetBackup Client Service ( bpcd) listens vicariously through the local service manager (like inetd in UNIX or bpinetd in Windows) on port 13782 for other NetBackup processes to contact it.  The bpcd process could also be run standalone without a service manager like xinetd running.
 
This contact can be host-to-host communication or IPC communication within a single host. If the requesting process fails to successfully connect to bpcd through port 13782, a Status 57 is generated. This can occur because there is no bpcd process listening on port 13782 or there are more connections to the bpcd port then the network subsystem can handle with the listen() call.


This article is written for Netbackup 5.0, but the troubleshooting procedure is still valid.


This article contains an attachment with detailed troubleshooting steps

277596.doc0