In-depth Troubleshooting Guide for Exit Status Code 59 in NetBackup

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  • Article ID:000029191

Problem

In-depth Troubleshooting Guide for Exit Status Code 59 in NetBackup

Solution

The “access to the client was not allowed” error indicates that the Master or Media server is trying to access the client, but is not recognized by that client as a valid server.
 
When a backup starts, the client’s bpcd process performs a gethostbyaddr() on the incoming connection's remote IP address, which retrieves the server name.  This returned name is then compared against the hostname(s) specified in the client’s Server list.  If there is a match, the remote host is seen as a valid server. If the hostnames don't match, the host connecting to the client is not viewed as a valid NetBackup server and isn’t allowed to start the backup (Status 59). This document reviews the 2 cases in which this error can .

This article is written for Netbackup 5.0, but the troubleshooting procedure is still valid.


This article contains an attachment with detailed troubleshooting steps

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