"Access Denied" error when attempting to access the Usage.asp page

Problem

"Access Denied" error when attempting to access the Usage.asp page

Error Message

Access denied

Cause

This issue might occur if the authentication configuration in IIS is configured incorrectly for the EnterpriseVault virtual directory, listvaults.asp and usage.asp pages .

Solution

The technology provided by the Windows operating system and the applications involved determine the way queries are passed across IIS servers. Since it is not possible to forward the login credentials using Integrated Windows authentication (IWA), Integrated Windows Authentication has to be unchecked and Basic Authentication enabled for the listvaults.asp and usage.asp pages.

In the client side, verify that Automatic Logon is configured correctly:

1. Open Internet Explorer.
    
2. Go to Tools > Internet Options > Security.
    
3. Select Local Intranet and click Custom Level.
    
4. Scroll down to the bottom to reach the User Authentication: Login section.
    
5. Change to Automatic Logon with current username and password.
    
6. Click OK.
    
7. Clear the IE cache.

By default only the VSA has access to the Vault Usage Report because of permission issues between EV and the Vault Database. Follow these steps to resolve this issue:

For Windows 2008 and 2012 and 2019 Servers

1. On the Enterprise Vault (EV) server , open the Internet Information Services (IIS) Manager.
    
2. Expand the Enterprise Vault Virtual Directory.
    
3. Click on Content View (Figure 2)
   
   Figure 2
   
    
    
4. Select Usage.asp then click on Switch to Features View (Figure 3)
   
   Figure 3
   
   
    
5. Usage.asp will now be listed under the Virtual Directory.  Click on this, then double click Authentication (Figure 4)
   
   Figure 4
   
   
    
6. Disable Windows authentication and select only Basic authentication.
    
7. Please do the same steps (1-6) for file listvaults.asp.
    
8. Close the browser and Delete Temporary Files, Cookies from Internet Explorer and then reopen it. The usage.asp page should now be available.
    

For Windows 2003 Servers

1. On the Enterprise Vault (EV) server , open the Internet Information Services (IIS) Manager.
    
2. Expand the Enterprise Vault Virtual Directory.
    
3. Right-click on the properties of the usage.asp page.
    
4. Click on the File Security tab.
    
5. Click Edit under Authentication and access control.
    
6. Uncheck Integrated Windows authentication and select only Basic authentication. (Figure 1)
   
   Figure 1
   
   
    
7. Please do the same steps (1-6) for file listvaults.asp.
    
8. Close the browser and Delete Temporary Files, Cookies from Internet Explorer and then reopen it. The usage.asp page should now be available.