Jobs fail with error "0xe00081ce - The software trial period has expired", "the evaluation period has expired" or "0xe0009418 - Access to a device was not authorized with this edition of Backup Exec" even though a valid serial number is installed.

Problem

Jobs fail with the error "0xe00081ce - The software trial period has expired", "the evaluation period has expired" or  "0xe0009418 - Access to a device was not authorized with this edition of Backup Exec" even though a valid serial number is installed.

Error Message

Backup Exec 2010 or above:
V-79-57344-33230 - Cannot run job.  The trial period has expired.
0xe00081ce - The software trial period has expired.

Backup Exec 12.5 or lower:
V-79-57344-33230 - a00081ce HEX - The software evaluation period has expired.
V-79-57344-37912 - Oxe0009418 - Access to a device was not authorised with this edition of Backup Exec

Cause

This may occur for various reasons, upgrading to newer version of Backup Exec, updating Microsoft Windows security patches and reinstalling the licenses. 

Solution

To resolve this issue, reinstall the serial numbers as follows:
 
Backup Exec 2014:

1. On Windows 2008 or above, navigate to C:\Programdata\Symantec Shared\Licenses\Backup Exec\14.1. On Windows 2003, navigate to C:\Program Files\Common Files\Symantec Shared\Licenses\Backup Exec\14.1.
2. Move all *.slf files to your desktop
3. In Backup Exec, click the Backup Exec button, select Installation and Licensing, and then select Install Options and Licenses on this Backup Exec Server
4. If serial numbers are shown, select a serial number from the list and click Remove
5. Click on Import from File... and navigate to the *.slf files copied to the desktop, and add them to the list
6. Click Next and select the serial numbers being added, and then complete the installation
 
 
Backup Exec 2012:
 
1. On Windows 2008 or above, navigate to C:\Programdata\Symantec Shared\Licenses. On Windows 2003, navigate to C:\Program Files\Common Files\Symantec Shared\Licenses
2. Move all *.slf files to your desktop
3. In Backup Exec, click the Backup Exec button, select Installation and Licensing, and then select Install Options and Licenses on this Backup Exec Server
4. If serial numbers are shown, select a serial number from the list and click Remove
5. Click on Import from File... and navigate to the *.slf files copied to the desktop, and add them to the list
6. Click Next and select the serial numbers being added, and then complete the installation
 
 
Backup Exec 2010 and 12x:

1. On Windows 2003 or lower, navigate to C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec. On Windows 2008 or above, navigate to C:\ProgramData\Symantec\Backup Exec
2. Copy the file besernum.xml to your desktop
3. In Backup Exec, go to the Tools menu and select Install options and license keys on this media server
4. Select the base serial number (license) if it shows the error for the evaluation period else select the agent as specified in the job log and click Remove
5. Click on Import and navigate to the besernum.xml file copied to the desktop. This will reinstall all your existing serial numbers. Once imported, click Next
 
6. Click Next and Install to complete the serial number installation
 
 
Backup Exec 11x:
 
1. Navigate to C:\%WinDir%\
2. Copy the file besernum.xml to your desktop
3. In Backup Exec, go to the Tools menu and select license Keys and Installation
4. Click Next on the Welcome screen
5. Select Local Install and click Next
 

 

Terms of use for this information are found in Legal Notices.

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