When attempting a push install of the Remote Agent for Windows Servers in Backup Exec to a workstation or server, the error message ''Attempting to connect to \\Server failed with the following error "The RPC server is unavailable" is returned and the Ba

Problem

When attempting a push install of the Remote Agent for Windows Servers in Backup Exec to a workstation or server, the error message ''Attempting to connect to \\Server failed with the following error "The RPC server is unavailable" is returned and the Backup Exec Remote Agent service is not installed.

Error Message

The RPC service is unavailable

Solution

There are several reasons for this issue:
  • The Remote Procedure Call (RPC) service on the workstation or on the server fails to connect
  • Firewall configuration
  • The Remote Procedure Call (RPC) service is not started
  • Unable to resolve a domain name service (DNS) or NetBIOS name
  • The Remote Registry service is not started
Refer to the Related Documents section for additional information on troubleshooting this issue.
 
Workaround:
Perform a local installation of the Remote Agent. Refer to the following document:
How to perform a local installation of the Backup Exec Remote Agent for Windows Servers or the Advanced Open File Option
 http://www.symantec.com/docs/TECH91735

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