Duplicate job of NDMP backup sets fail with unexpected processing message error.

  • Article ID:100013706
  • Modified Date:
  • Product(s):

Problem

When duplicating existing NDMP backup set from Backup to Disk (B2D) to a Duplication folder the duplicate job fails.

The issue can also occur when a duplicate job is duplicating NDMP backup sets from a Deduplication folder to a B2D device.

 

 

Error Message

 Verify- Encountered an unexpected processing message sent to class VerifyMessageHandler

class SetCopyJob
: class eng_msgs::sms_status
 
 
 
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors
 

Solution

. A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents in this article to obtain the hotfix needed to resolve the issue.
 
Backup Exec 15 Rev 1180 Feature Pack 1 (000024771).
 
 
This issue is resolved in Backup Exec 15 or later versions.
 
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.
 
Note:   Veritas continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Veritas Sales representative or the Veritas Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Veritas Sales, please see https://www.veritas.com .


WORKAROUND:
Disable Verify in Duplicate job.
Uncheck "Verify at the end of the job" in the Duplicate job.

 

 

Applies To

Backup Exec 2014

Duplicate NDMP backup sets from or to a Deduplication folder.

 

Related Articles

Backup Exec 15 revision 1180 Feature Pack 1

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