Additional upgrade support for Storage Foundation for Windows 5.1 SP2 upgrading to Storage Foundation for Windows 6.1 version.

Problem

Previously, customers had no available upgrade path from any version of Storage Foundation for Windows (SFW) 5.1 Sp2 to Storage Foundation for Windows version 6.1

Additional support has been added via patch only for the versions mentioned in this article to enable direct upgrade from SFW 5.1SP2 to SFW 6.1.
 

Error Message

The SFW 6.1 product installer validation fails with the following message:

Veritas Storage Foundation 6.1 for Windows

 V-72-9-59 The installation cannot proceed. The following products installed on the system are either conflicting or incompatible.
Refer to the software compatibility list (SCL) for the list of supported software.

Veritas Storage Foundation 5.1 SP2 for Windows (Server Components)

Cause

The upgrade path to directly upgrade from SFW 5.1 SP2 to SFW 6.1 was not supported.

Solution

The solution for this issue is provided by Symantec support on a case by case basis. Please contact Symantec technical services by opening a support case.


Your case will be handled by a support representative and instructions provided to install and apply the patch.

Please contact support by phone or by opening a case online: http://www.symantec.com/business/support/index?page=contactsupport&key=15227

Note: Storage Foundation for Windows High Availability (SFW-HA) 5.1 SP2 is not supported by this patch.


Applies To

SFW 5.1 SP2

Upgrading to SFW 6.1

Windows 2008 R2 X64

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)