Remote agent push installation fails with error: The install failed with an unexpected error:StartIndex cannot be less than Zero.

  • Modified Date:
  • Article ID:000022737


The install failed with an unexpected error:StartIndex cannot be less than Zero.
Parameter name: StartIndex



Error Message

Push installation fails

BKUPINST2014 Log shows errer:

07-01-2014,10:52:11 : Die Installation ist aufgrund eines unerwarteten Fehlers fehlgeschlagen:StartIndex darf nicht kleiner als Null sein. Parametername: startIndex

7-01-2014,10:52:11 : bei System.String.Remove(Int32 startIndex) bei Symantec.BackupExec.AgentSeqDlgs.RawsPushObject.GetPatchOnlyCommandLine() bei Symantec.BackupExec.AgentSeqDlgs.RawsPushObject.GetPushCommandLine(List`1& sensitiveList) bei Symantec.IFrameSDK.Iframe2.PushObject.Install_Thread() bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) bei System.Threading.ThreadHelper.ThreadStart()



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).


Applies To

Backup Exec 2014 + HOTFIXES:  217591 + 218257

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)