After upgrading to Backup Exec 2014, the Deduplication Manager (SPAD) is seen to crash on startup

  • Modified Date:
  • Article ID:000022713


 After upgrading to Backup Exec 2014, the Deduplication Manager (SPAD) is seen to crash on startup.

Error Message

 Unable to start Deduplication Manager service. Error 1067: The process terminated unexpectedly.



run openssl on the machine and type in the next command to create the random-seed file:
rand -out "C:\Program Files\Symantec\Backup Exec\pddb\random-seed" 512 
Then start the services.

(1)  If the openssl.cnf does not exist then create the file first.
     (In the directory: C:\Program Files\Symantec\Backup Exec\pddb\)

(2)  Go to the command prompt on the machine as administrator

(3)  Change to the directory: Backup exec
C:\>cd "Program Files\Symantec\Backup Exec"

(4)  Type in the command for Openssl

(5)  Type in the commnad to create a random seed number
rand -out "C:\Program Files\Symantec\Backup Exec\pddb\random-seed" 512

(6)  The output seen might show:
Loading 'screen' into random state - done


it might just go to the next line on the command prompt.

(7)  Confirm that the new random-seed file has been created in the pddb folder.

(8)  Now try to start the dedup services on the machine.​
Symantec Corporation has acknowledged this issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfaction.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)