After Upgrade from 2014 Beta 1 to 2014 Beta 2 will result in Catalog error ODBC access error when trying to Catalog media

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After Upgrade from 2014 Beta 1 to 2014 Beta 2 will result in Catalog error ODBC access error when trying to Catalog media.

Error Message

ODBC access error Possible lost connection to database or unsuccessful access to catalogue index


The ODBC error was caused by the schema mismatch to load BEDB from 2014 Beta1 directly into 2014 Beta2 fresh install without going through the beta build  to  beta build upgrade process.


To fix the ODBC error, please run the following command on the setup, which will fix the catalog SQL schema mismatch:  CatRebuildIndex.exe -r



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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