Restore jobs may complete in successfully although a network error occurs during restore operation.

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  • Article ID:000022148


Although a network error occurs a restore job may complete in successfully.


Error Message

Backup Exec Debug:

235fe700 Wed May 28 10:22:46 2014 : Device Error = 104
235fe700 Wed May 28 10:22:46 2014 : Len Req = 32768 Len Got = 720
235fe700 Wed May 28 10:22:46 2014 : TF xfer time = 73 seconds.

Device Error = 104 means that Connection reset by peer.

NOTE:  Device Error = 1101 is a normal case. The remote agent reached end of the media set and read complete data.



This issue is caused in a specific condition where Backup Exec job engine (bengine) sends all data but the remote agent does not yet receive all data.

If some network error occurs in the condition, bengine cannot detect the network error because bengine has completed to send all data successfully.



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles section in this article to obtain the hotfix needed to resolve the issue.
Backup Exec 15 Rev 1180 Feature Pack 3 (TECH231892).


Applies To

Backup Exec 2012

Rmote Agent for Linux (RALUS)


Terms of use for this information are found in Legal Notices.



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