Backup Exec Remote Agent crashes on vixDiskLibVim.dll if resolving a hostname fails when restoring a VMware virtual machine

Problem

The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server crashes on vixDiskLibVim.dll if resolving a hostname fails when restoring VMware virtual machines using the Agent for VMware Virtual Infrastructure (AVVI). The following error is reported in the Application Event Log and SGMon Log when the process crashes.

Error Message

<< Application Error with Backup Exec 2012 SP4 in Application Event Logs >>
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Faulting application name: beremote.exe, version: 14.0.1798.1364, time stamp: 0x5318f09f
Faulting module name: vixDiskLibVim.dll, version: 5.1.0.5024, time stamp: 0x51373806
Exception code: 0xc0000005
Fault offset: 0x0000000000004bf9
Faulting process id: 0xb34
Faulting application start time: 0x01cf74b305686ae2
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\VMware\VixDiskLib\bin\vixDiskLibVim.dll
Report Id: cef62260-e0a8-11e3-9397-000c29dbcf47
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<< Error with Backup Exec 2012 SP4 in SGMon Logs(XXXXX is hostname here.) >>
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BEREMOTE: [05/22/14 17:34:39] [2508] 2014-05-22T17:34:39.440 [fsys\shared] - Calling the vixdiskLib api: VixDiskLib_EndAccess('XXXXX') 
BEREMOTE: [05/22/14 17:34:39] [2508] 2014-05-22T17:34:39.440 [fsys\shared] - VDDK-Log: VixDiskLibVimResolveHostName: Resolving IP address for hostname XXXXX. 
BEREMOTE: [05/22/14 17:34:42] [2508] 2014-05-22T17:34:41.691 [fsys\shared] - VDDK-Warn: VixDiskLibVimResolveHostName: Failed to resolve IP address, error - 11004. 
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Solution

This issue is resolved in Backup Exec 15 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.


NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.


WORKAROUND (Backup Exec 2014 and below)
Update hosts file on Backup Exec Server to resolve hostname

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