When attempting to redirect restore a virtual machine to local disk and Backup Exec is unable to resolve the hostname of the vCenter the Backup Exec Remote Agent may crash.

  • Modified Date:
  • Article ID:000022071


When restoring a virtual machine to a local disk on the Backup Exec server and Backup Exec is unable to resolve the hostname of the original vCenter the Backup Exec Remote Agent (beremote.exe) may crash.

Error Message

Last Lines of the Debug:
[fsys\shared]        - VixDiskLib_Write(): Write thread '12628' Exit
[fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_EndAccess('VCENTER')
[fsys\shared]        - VDDK-Log: VixDiskLibVimResolveHostName: Resolving IP address for hostname "VCENTER".
[fsys\shared]        - VDDK-Warn: VixDiskLibVimResolveHostName: Failed to resolve IP address, error - 11004.
[fsys\shared]        - VDDK-Warn: VixDiskLibVim: VixDiskLibVim_AllowVMotion: Unable to resolve IP address for "VCENTER".

FollowUp_IP from the crash dump:
000007fe`e7d64bf9 488b5e48 mov rbx,qword ptr [rsi+48h]


This issue is resolved in Backup Exec 2014 or later versions. 


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec



NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com




Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)