After service restart, an erroneous offline and shared dedupe folder may populate in the Central Admin Server Administration Console.

Problem

After service restart, an erroneous offline and shared dedupe folder may populate in the Central Admin Server Administration Console.

Error Message

Deduplication storage folder appears offline in the storage tab after service restart.

 

Cause

Possible cause: Two media servers backuping up the same remote server with Direct Access enabled to a Deduplication Storage Folder.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).

 
 

WORKAROUND(s):

* Disable client side on the dedupe folder

* Limit the backups of the client to only one server. Restart BE services and ensure the device paths are correct.

* If a client requires a server to be backed up from two different media servers, consider using opt-dupe to copy the data.
 


Applies To

Backup Exec 2014

Central Administration Server Option

Deduplication Option

Terms of use for this information are found in Legal Notices.

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