Backup Exec Remote Agent (beremote.exe) Service crash on Backup server.

Problem

 Backup Exec Remote Agent service crashes.  After that, new backup jobs will not run and any attempt to create  a new backup or edit an existing backup yeilds a Browse Failure.

 

Error Message

UI ERROR:

Browse Failure

Invalid Credential was used for connecting to BackupExec agent Dynamic Query Connection Logon Failure. 

 

 

EVENT LOG ERROR:

Faulting application name: beremote.exe, version: 14.0.1798.1364

Faulting module name: VirtApi.dll, version: 2.0.98.0

Exception code: 0xc0000005

Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe

Faulting module path: C:\Program Files\Symantec\Backup Exec\VirtApi.dll

 

DUMP STACK:

1 VirtApi AbortMachine+0x17 AbortMachine+0x17 

2 VirtApi GetMachine+0x121 GetMachine+0x121 

3 VirtApi ProcBackFillMsg+0x41 ProcBackFillMsg+0x41 

4 VirtApi ProcAnyMsg+0x87 ProcAnyMsg+0x87 

5 VirtApi ThreadMain+0x8a7 ThreadMain+0x8a7 

6 msvcrt endthreadex+0x47 endthreadex+0x47 

7 msvcrt endthreadex+0xe0 endthreadex+0xe0 

8 kernel32 BaseThreadInitThunk+0xd BaseThreadInitThunk+0xd 

9 ntdll RtlUserThreadStart+0x21 RtlUserThreadStart+0x21

 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).

 


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