Backup Exec Database files are missing during upgrade

Problem

When upgrading from Backup Exec 2010 or later to Backup Exec 2014 and Backup Exec database files are missing, the upgrade will not continue after the Environment Check during the install process.

Error Message

The following error appears in the Environment check report:

The Backup Exec Database cannot be found. Restore the database, and then run the install again. For more information, click here.

 

Cause

Backup Exec Database files are missing.

 

Solution

Use Backup Exec Utility to recover the Backup Exec Database.

  1. From the Backup Exec main program directory, double-click beutilty.exe.

The main program directory is located in \Program Files\Symantec\Backup Exec.

  1. Select a Backup Exec server from either a Backup Exec server group or from All Backup Exec Servers.
  2. On the task pane, under Database Tasks, click Recover Database.
  3. Select Drop existing database and reload from backup.
  4. After the operation completes, click Close.

Terms of use for this information are found in Legal Notices.

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