RALUS (Remote Agent for Linux / Unix Server) is seen to crash on SuSe 11 SP2 when restarting Backup Exec services on the media server

Problem

RALUS (Remote Agent for Linux / Unix Server) is seen to crash on SuSe 11 SP2 when restarting Backup Exec services on the media server on  /opt/VRTSralus/bin/libvxssl.so.5

Error Message

 Program terminated with signal 11, Segmentation fault.

#0  0x00002aaaac531aa0 in ?? ()
(gdb) bt
#0  0x00002aaaac531aa0 in ?? ()
#1  0x00002b3e78c68aac in ?? () from /opt/VRTSralus/bin/libvxssl.so.5

Solution

This issue is resolved in Backup Exec 2014 or later versions. 

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

 

 

NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com


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