Unable to select System State or Shadow Copy Components for backup from a remote computer

Problem

When attempting to back up a remote computer, System State and Shadow Copy Components are not visible in the backup selections. Neither of these backup sources can be included in the backup job.

Cause

This issue can occur when a computer has an alias, but its real name is different from the alias. For example, if a computer has the name ABC but its alias is ABC.DOMAIN.COM, despite the fact that it is not in the domain. When this occurs, Backup Exec cannot display all of the remote computer’s backup sources on the Backup Selections page.

 

Solution

Determine if the remote computer has been added to the Backup and Restore tab using an alias by running a command. On the remote computer, type the following at a command prompt, where <remote computer name> is the name of the remote computer:

netdom computername /enum:allnames

The name or names that the command returns are the computer’s actual names. Use one of the names that the command returned to add the computer to the Backup and Restore tab.

 

Access all of the remote computer’s backup sources by removing the computer from the list of servers on the Backup and Restore tab and then adding it again with the correct computer name.

To remove the computer from the list of servers on the Backup and Restore tab, complete the following steps:

  1. On the Backup and Restore tab, right-click the server to remove from the list of servers.
  2. Click Remove.
  3. Click Yes to confirm to remove the server from the list of servers.

After removing the computer from the list of servers on the Backup and Restore tab,  add it again using the correct computer name:

  1. On the Backup and Restore tab, in the Servers and Virtual Hosts group, click Add.
  2. Complete the steps to add a server to the list of servers.

Make sure to use the remote computer’s computer name and not an alias.

After adding the computer using the correct computer name, ecreate the backup job and select System State and Shadow Copy Components.


Terms of use for this information are found in Legal Notices.

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