Event ID 7110 can occur during SIS Part validation after sparse file collections has extracted items from CAB files for re-collection.

Problem

This warning will appear and cause the SIS Part to be blacklisted during the SIS Part validation process.  Additionly, an increase in storage space on the partition will occur until the files are re-collected into new collection files.  

Error Message

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 7110
Task Category: Storage File Watch
Level: Warning
Computer: EV.TEST.LAB
Description:

An invalid SIS part was encountered while doing watch file scan.
Following further information is available. Partition Name = JournalStore Ptn1
VaultStoreEntryId = 16BFFCN70B7A823418EDCDA42854DFF9F1480000EV
ParentTransactionID = 8139F566092DC0CC9675B8EAFEA0B8A1
Invalid Reason = Verification failed for sis part when post processing Saveset with TID = [508DC8948D61E5593EF7905B2FE27EA1].


Following sis part details are available:
FPDistinctionByte = [165]
FPHashPart1 = [-739475198]
UniqueId = [0].

V-437-7110

Cause

This issue occurs when the DVSSP file exists in the original location after being extracted during sparse file collections.  For more information on sparse collections please refer to the Related Articles section.


Workaround 1:

Perform the following steps to allow the items to be collected and deleted from the disk properly.

1. Remove the read-only attribute from the files in the partition that need to be collected.  This can be set as a Scheduled Task to run before collections to ensure the files are not read-only.  

attrib -R "path_to_root_of_partition\*.DVS*" /s

 

For example:

          attrib -R "E:\Enterprise Vault Stores\Journal Store Ptn1\*.DVS*" /s

2. Create a DWORD value for MinimumFilesInCollection and set to 1 so that all files are collected.

           32-bit path: HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Storage

           64-bit path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Storage

3. Restart the Enterprise Vault Storage Service.

4. Allow collections to run within the scheduled time or run manually by using the Run Now button on the Collections tab of the Vault Store Partition Properties page. 

 

Workaround 2:

Use the attached Powershell script method to remove the read-only attributes from the files.  

1. Follow the procedures in the ReadMe.txt file contained in the Remove_attrib.zip attachment to configure the script.  

2. Create a DWORD value for MinimumFilesInCollection and set to 1 so that all files are collected.

           32-bit path: HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Storage

 

           64-bit path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Storage

 

3. Restart the Enterprise Vault Storage Service.

 

4. Allow collections to run within the scheduled time or run manually by using the Run Now button on the Collections tab of the Vault Store Partition Properties page. 

 

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.0 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH224298

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)