Exchange GRT restores from incremental backup sets of a VMware virtual machine fail with '0xe00084af - The directory or file was not found, or could not be accessed'.

Problem

Exchange GRT restores from incremental backup sets of a VMware virtual machine backup fail with the errors listed below.

The following is also true in this scenaio:

  • Exchange GRT restores from full backups are succesful
  • File-level GRT restores from full and incremental backups are successful

Error Message

0xe00084af - The directory or file was not found, or could not be accessed
Failed to mount one or more virtual disk images
The Virtual Machine resource is not responding. Backup set canceled

Solution

Workaround: Perform remote agent (non VMware Agent) backups of servers that are affected.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Applies To

Exchange 2010

VMware ESXi 5.5

Terms of use for this information are found in Legal Notices.

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