During an incremental backup of Exchange using Granular Recovery Technology (GRT), beremote crashes on VIRTAPI.dll

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  • Article ID:000021391


Beremote.exe crashes on virtapi.dll.  The job will fail with the error message noted below, and the crash will appear in the Application Event Viewer.

Error Message

Final error: 0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database. You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.


This issue is still under investigation.



Disable GRT backups and use a Recovery Storage Group or Recovery Database to restore the individual Exchange mail items as necessary.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Applies To

This issue has been observed when the backup is targeted to a deduplicated CIFS share on an appliance such as a Data Domain or Exagrid device.

Terms of use for this information are found in Legal Notices.



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