An unexpected shutdown message is displayed when first login to Windows after restoring the system with System Recovery Disk (SRD)

Problem

An unexpected shutdown message is displayed when first login to Windows after restoring the system with System Recovery Disk (SRD)
The message does not continue to occur on additional reboots.

Error Message

After a full OS recovery and reboot of a Windows Server, upon first login, a pop-up message (Windows Event Tracker) is observed. (Figure 1)

"Why did the computer shut down unexpectedly?"

 A reason is required in the Comment text field before proceeding.

Figure 1

Solution

This is a benign message and can be safely ignored.

Listed below are steps for a workaround to avoid generating the message when first login to Windows after restoring the system.
 

Workaround :

1. Do not reboot soon after recovering the SRD restore, and go back to main menu.
2. From the main menu choose 'Analyze'.
3. Click the menu option, ‘Open Command Shell Window’.
4. At the command prompt type: regedit and press the enter key.
5. Navigate  to "HKEY_LOCAL_MACHINE".
6. From the FILE pull down menu choose, ‘Load Hive’.
7. Navigate to the restored system's  "[Drive letter]:\Windows\System32\Config" folder.
   Note: [Drive letter] is a drive letter except X drive.
   
8. Select the SOFTWARE file; it will be the one w/o a file extension then click the OK button.
9. Enter  "restored_software" as a key name.
10. Navigate to "HKEY_LOCAL_MACHINE\restored_software\Microsoft\Windows\CurrentVersion\Reliability".
11. Delete "LastAliveStamp" key.
12. Navigate back to "HKEY_LOCAL_MACHINE\restored_software".
13. Click Yes to save changes to the restored system's SOFTWARE hive.
14. Close regedit.
15. Type Exit at the Command Shell Window.
16. Click the Exit bottom SRD main window.
17. Reboot the recovered system.

Note: For more information regarding LastAliveStamp and Shutdown Event Tracker Tools, see Microsoft KB Article 778526:
 https://technet.microsoft.com/en-us/library/cc778526.aspx



Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com

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