BackupExec.exe crashes while browsing a very large organizational unit from an Active Directory Recovery Option (ADRO) backup set


Expanding an organizational unit (OU) for restore using the ADRO agent hangs the user interface for Backup Exec 2012 for a very long period of time.  Once complete, a query error will occur, or the BackupExec.exe console will crash.


The management service connection times out while awaiting catalog data for the objects contained within the Organizational Unit.

MANAGEME: [03/26/14 12:52:13] [0000]     ERROR: An exception of type 'System.ServiceModel.CommunicationException' has occurred and has been logged.



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Applies To

This issue has been observed when an ADRO backup contains a very large domain structure, containing 100,000 plus objects in the OU structure.

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