Option for 'Upgrade Agent' missing when attempting to update remote machines.

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  • Article ID:000021151


When attempting to update the version of Symantec System Recovery (SSR) on a remote machine, the option for 'Upgrade Agent' is not available. This option should become available when the version of SSR on the remote machine is older than the version installed on the 'host' machine (i.e. host machine has SSR 2013 SP2 installed and remote machine has 2013 SP1 installed).



Uninstall SSR from the host machine. Reinstall SSR using the 2013 SP2 (11.0.2) build that is available via MyVeritas portal (See http://www.veritas.com/docs/000100418).

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.



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