Symantec System Recovery installation fails at 99% with "Error 1935.An error occurred during the installation of assembly component {4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E}..."

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  • Article ID:000021122

Problem

The Symantec System Recovery installation fails at 99% with: "An error occurred during the installation of assembly component ...". When OK is clicked, the installation rolls back.

 

Error Message

Errors found in the Windows system event log and the SSR logs may include:
"Error 1935. An error occurred during the installation of assembly component {4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD."


Note: The assembly component GUID 4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E may vary.

Cause

This issue is related to the Microsoft Visual C++ 2005 SP1 Redistributable Package used by the SSR installer process.

Solution

 

This issue has been fixed in Symantec System Recovery 2013 R2.

Please download Symantec System Recovery 2013 R2 from MyVeritas portal, and upgrade to Symantec System Recovery 2013 R2.

 

MyVeritas portal (See http://www.veritas.com/docs/000100418)


NOTE: Veritas continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Veritas Sales representative or the Veritas Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Veritas Sales, please see http://www.Veritas.com

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