Backups of a Vault Store database on an Enterprise Vault site fail with 0xe0009504 when one of the member servers is no longer accessible.

  • Modified Date:
  • Article ID:000021055


When a member server that is part of an Enterprise Vault site is unavailable for any reason, Backup Exec Agent for Enterprise Vault backups of the Vault Store Database(s) fail with:

0xe0009504 - For the Backup Exec Enterprise Vault Agent, the Enterprise Vault services are not responding to commands sent by Backup Exec. Ensure that the Enterprise Vault Directory Service is running.

Error Message

Backup Exec engine (bengine.exe) debug log on the media server, the following is visible:

BEREMOTE: [01/30/14 19:19:17] [5904]     2014-01-30T19:19:16.202 [ndmp\ndmpcomm]
     - ERROR: e0009504 Error: unknown error
BEREMOTE: [01/30/14 19:19:17] [5904]     2014-01-30T19:19:16.202 [ndmp\ndmpcomm]
     - ndmpFreeMessage: message:0xf366
BENGINE:  [01/30/14 19:19:17] [4020]     2014-01-30T19:19:16.203 [loops]      
      - In EnumerateEVandCreateBSDList : DSSS Enumeration failed. Error e0009504




The fall-back logic that should allow Backup Exec to properly access the other working servers within the site is not functioning properly for Vault Store database resources.


This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (000021275).


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

Applies To


This issue has been observed in Environments where Enterprise Vault was being migrated to a 64 bit Windows server to accommodate an upgrade from EV 8.x or 9.x to EV 10 per 000009277.  Resource fall-back works successfully on all resources other than the Vault Store database.

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