OST device becomes offline when BEOST_SInf file is missing.

  • Article ID:100012039
  • Modified Date:
  • Product(s):

Problem

OST device becomes offline when BEOST_SInf file is missing.

Error Message

Messange from SGMon log with verbose device and media enabled: WARNING Failed to open image: lsu=<LSU-NAME> img=BEOST_SInf err=2060013 Got remote err=OST_IMAGE_DOES_NOT_EXIST

Solution

 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see   https://www.veritas.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Note:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

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