Sharepoint 2010 backup fails with "0Xe000f04 The backup exec server could not connect to the remote computer" after installing Hotfix 213186 if SharePoint is configured using SQL alias

Problem

Sharepoint 2010 backup fails with "0Xe000f04 The backup exec server could not connect to the remote computer" after installing Hotfix 213186 if SharePoint is configured using SQL alias

Error Message

Sgmon logs on backup Server shows following:

 

BEREMOTE: [02/27/14 13:07:43] [11484]     2014-02-27T13:07:42.892 [ndmp\ndmpcomm]      - ndmpQueryAgentAdvertisementCache: Could not resolve 'ALIAS_SHAREPOIN': 11004
BESERVER: [02/27/14 13:07:44] [8424]     02/27/14 13:07:44 -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BEREMOTE: [02/27/14 13:07:45] [11484]     2014-02-27T13:07:45.149 [ndmp\ndmpcomm]      - ndmpConnectEx: All attempts to connect to 'ALIAS_SHAREPOIN' failed
BEREMOTE: [02/27/14 13:07:45] [11484]     2014-02-27T13:07:45.149 [ndmp\ndmpcomm]      - ndmpConnectEx: failed to connect to 'ALIAS_SHAREPOIN'
 

Cause

This is specific to SharePoint 2010 configured on SQL 2008 R2 or SQL 2005 with alias

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 


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