Microsoft Outlook paperclip icon denoting an attachment is removed from a mail when archived by Enterprise Vault (EV)

Problem

When an attachment is present within an e-mail, Microsoft Outlook presents this to the user as a paperclip icon. In the instance where the attachment is embedded within the mail the paperclip icon is removed when the mail is archived and turned into an EV shortcut.

Error Message

No error is presented to the user

Solution

This issue has been addressed in the following releases:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.veritas.com/docs/000020890

Enterprise Vault 11.0.1 – Release Details
http://www.veritas.com/docs/000004504

 

Applies To

Exchange 2010 and above with all supported EV versions.

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