Retention period of Exchange 2010 Granular Recovery Technology (GRT) backup set to disk changes to 1 year after the delayed catalog job


Retention period of Exchange 2010 GRT based backup set on disk changes to 1 year after the delayed catalog job

Error Message

Verbose Catalog debug log indicates the retention of the backup set is changed to 364 days (8736 hours) as shown below:

[02/17/14 15:07:49]:[0504:3560]:[5]: CatRealBuild::StartBackup(line 2992) :
GetPreferServerName return (0) preferredServerName(MediaServerName)
[02/17/14 15:07:49]:[0504:3560]:[4]: CatRealBuild::StartBackup(line 3485) : 
retentionInHours( 0 ) passed in.
[02/17/14 15:07:49]:[0504:3560]:[4]: CatRealBuild::StartBackup(line 3489) : 
Change retentionInHours to ( 8736 )


This issue is resolved in Backup Exec 2014 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

NOTE: Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see


Workaround (for BE 2012):

Disable Delayed Cataloging on Media server where Exchange job is executed by setting up the following registry key:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\BackupExec\Engine\Backup
DWORD = Disable Delayed Cataloging
Value = 1

Note: if the above registry entry is not present, create it and then set it to 1.

Restart all Backup Exec Services on the server after setting the above registry.


Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)