Sharepoint backup fails with a Remote Agent connection error when a Service App name contains parentheses


The backup of a Sharepoint 2010 or 2013 environment may fail with the error below if one of the Shared Services Service Applications contains parentheses in its name.  Only the Service Application Proxy will fail with the Service Application database being backed up if configured with one.  Note that in the error message below, the Service Application name contained (2) which seems to cause the attempt to connect to an invalid server by the name in parentheses.


Error Message

Completed status: Failed
Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version.
Final error category: Resource Errors

Backup- 2
Remote Agent not detected on 2.




Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see

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