ESA-31011 - Point Fix for Symantec Clearwell eDiscovery Platform V7.1.3 - Intermittently logged out when reviewing documents in a Clearwell Distributed Architecture

Problem

Which version of Symantec Clearwell eDiscovery Platform can this Point Fix be applied

This Point Fix can only be applied to the following version of Clearwell:
Clearwell V7.1.3

Solution

What issue(s) does this Point Fix resolve?

The Point Fix resolves the following issue(s):

ESA-31011

This fix resolves an issue where users in a Clearwell Distributed Architecture environment would intermittently get logged out of the system when reviewing documents.  The situations in which this can occur are the following:
- Reviewer activity (search, tag, print, export, etc.) occurring with 3+ concurrent users logged in
- Find similar functionality in review mode slower than normal


How to install this Point Fix?
Preferred Method:
Use the Patch Management feature.  For more information refer to 000018993.

Alternate Method:
Download the attachment and run the extracted executable.

 

 

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