Recovery point set intermittently gets out of sync (or incremental backups do not run according to schedule).


Intermittently a recovery point set (full + incrementals) will become out of sync. The following is an example:

Backup schedule Monday-Saturday 13:00

New base (set) created using custom weekly option - Sunday at 10:00

Set #23 is created on 19/01 and set #24 is created on 26/01. The next incremental backup after 26/01 is actually part of set #23 instead of set #24. See below image for details:

Error Message

Symantec System Recovery service terminated unexpectedly.  It has done this 2 time(s).

Symantec System Recovery service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.


The root cause appears to be related to a crash (or hang) of the Symantec System Recovery service - see error section above for what you would expect to see in the event logs on the affected server.


NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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