Backup Exec 2010 R3 revision 5204 Service Pack 4 Release notes

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Backup Exec 2010 R3 revision 5204 Service Pack 4 Release notes.



This article contains a list of known issues resolved and platform support added with Backup Exec 2010 R3 revision 5204 Service Pack 4. 


Service Pack 4 is a roll-up of the following Backup Exec 2010 R3 revision 5204 hotfixes:

Service Pack 1
Service Pack 2
Service Pack 3


Backup Exec 2010 R3 Service Pack 4 can be downloaded here (000018571) or under the related documents section.


New features/enhancements that are included in this release

- Provides the ability to protect and recover Exchange 2010 (GRT and non-GRT) environments with lesser permissions than documented in the Administration guide.   For further details, see (000019879).
- Nexsan NST5000 NDMP support
- Optimized Duplication for the HP StoreOnce B6000 OST appliance


IMPORTANT Note: If you are upgrading from a previous version of Backup Exec or installing for the first time, please be sure you have the latest Backup Exec 2010 R3 installation media with SP4 embedded (the downloaded file will have SP4 in the filename). To obtain the latest install media, have your serial number available and go to MyVeritas portal (See to download. The Backup Exec 2010 R3 SP4 embedded media will be available in 5-7 days after the initial release of the service pack.


Known issues resolved

-Restore of VMware guest server fails during creation, due to 'Distributed Virtual Switch' being configured. (000085158)
-VMware virtual machine restored from an incremental backup set fails to start when using storage different devices for full and incremental backups (000086862)
-When restoring an entire Virtual Machine from an Incremental, Only the Incremental VMDK file is restored. (000085270)
-Beremote crashes intermittently on bedsvmvcb.dll while running Virtual Machine backups. (000017779)
-GRT restore from a differential backup set of a VMware virtual machine fails with error "Failed to mount one or more virtual disk images" (000087669)
-Complete VM restore job for an incremental backup fails with 0xe0009585 Unable to open a disk of the virtual machine (000088017)
-Backup of a virtual machine may fail with the error virtualmachine.vmdk is corrupt (000086790)
-Backup Exec Remote Agent service stops on Media server while backing up Vmware Virtual Machines (000018055)
-The entire size of VMDK files is backed up when backing up VMware virtual machine with thin-provisioned disks (000018062)
-When attempting to restore a virtual machine from a duplicate backup set stored on a MMS the restore may fail with " - Unable to open a disk of the virtual machine." (000088274)
-VMware restores using Incremental backups incorrectly ask for media from the Duplicate backups. (TECH190746)


-Backup Exec Job Engine service crashes on catcommon.dll (000088135)
-Backup Exec Server service won't start and crashes on KERNELBASE.dll (000016775)
-While backing up using the Synthetic option the bengine service crashes on synthetic.dll on the media server. (TECH202618)
-Library partitions are not available for selection under the device and media option when creating a duplicating job outside policy in a Central Admin Server (CAS) environment. (TECH165387)
-Available Cluster Disks do not show in Backup Selections in non-English environment (000087963)
-Backup Exec Job Engine service crashes on THEFH_LibCatalog.dll. (000087967)
-Backup of System Drive of Backup Exec server fails with 0xe00084af error after applying Backup Exec 2010 R3 Service Pack 3. (000018780)
-Backup Exec job engine terminates in MSVCR100.dll when starting the Backup Exec services. (000087830)


-OST file is marked as CORRUPT when backup job spans over and duplicate fails with error “Error - Mount failed.” (000087140)
-OptDup backups between Backup Exec servers fail with '0xe00084ec - A backup storage read/write error has occurred' and error 2060016 recorded in Event Log. (000087415)
-Opt Dupe Job reporting double byte count when Jobs spans to the next OST Media (TECH209289)
-Beremote.exe gets crashed on remote server soon after services start on media server that has OpenStorage device. (TECH205944)
-bengine.exe crashes on MMS server while closing OST image. (000018305)
-E0008213 received in adamm.log while backup/opt-dupe jobs to deduplicaton stay in a queued state. (000088050)
-Backup of VMware virtual machine to dedpulication storage folder completes with exception (000087677)


Device and Hardware Support
-Nexsan support for tar/dump backup types.


-Beremote.exe crashes on the Domino server when backing up Lotus Domino Database backup. Final error: 0xe000ff10 - A communications failure has occurred with a Lotus resource (TECH206399)
-Backup of Data partition completes successfully but skips all files with exception “Unable to open the item F:\Lotus\Domino\Data1\mail\file.nsf (File does not exist) – skipped”. (TECH207736)


Enterprise Vault Agent
-Enterprise Vault Agent backup sets do not have hardware encryption applied. (TECH207283)



-Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox. (000017086)
-During an Exchange 2010 Granular Recovery Technology (GRT) restore, the Backup Exec Remote Agent (beremote.exe) crashes on edbprov.dll (000017831)
-During a redirected restore of Microsoft Exchange GRT data the Backup Exec Remote Agent may crash on the the Microsoft Exchange server (000086997)
-Backup Exec Agent for Windows crashes on edbprov.dll during an Exchange Granular Recovery Technology (GRT) restore. (000088148)


-Hyper-V : Exchange 2010 GRT backup fails with error “0xe000fe49 - An invalid parameter was specified.” when database name contains a special character “&”. (000086922)


-Only partial restore selections are present after Backing up a Dell EqualLogic NDMP filer running Dell's 'FluidFS' file System.(000019358)

-Backup jobs of the Oracle RAC databases may fail if the root does not have the oracle permission (000017690)


-Sharepoint agent backup of Content DB fails during the verify with error '0xe000fe2d - The backup of the item is bad'  ( 000087280 )


-SQL agent backups complete successfully, but restore selection does not display databases with names that include a date range. (000095060)




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Backup Exec 2010 R3 revision 5204 Service Pack 4

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