Mail Items with attachments that have an RMS policy applied to them do not display correctly when opened

Problem

In a scenario where RMS enabled items with attachments reside in a Public Folder to which the logged on user does not have at least Editor client permissions, the items will fail to display correctly when opened and the error shown in the Error section of this article will be displayed.  The problem affects non-archived items as well as archived items.

Error Message

 

Enterprise Vault is currently unable to retrieve the original item for this shortcut:

<'Shortcut Name'>

Do you want Enterprise Vault to ignore any other shortcuts?

Workaround:

Temporarily disabling the EV Add-in for Outlook will allow the affected items to be opened without error.

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.0 Cumulative Hotfix 2 Release
http://www.veritas.com/docs/000023370

Enterprise Vault 11.0.1 - Release Details
http://www.veritas.com/docs/000004504

 

 

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