Backup Exec 2012 or 2014 Pre-install Environmental Check hangs on SQL Server Group Check

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  • Article ID:000020340


Backup Exec 2012 or 2014 installation hangs during Environment Check on SQL SErver 2005 SQLBrowser Group Check or SQL check. (FIGURE 1).

Figure 1




Error Message

Backup Exec Install Log reports:


Executing SQLServer2005SQLBrowserUserGroupExists Check



Unable to perform WMI query on the User groups:






This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

Upgrade or install with Backup Exec 2014 SP1 media.


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.



NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see




Confirm the Backup Exec service account or the account perform the installation has WMI to query the user groups.

Run WBEMTEST (Microsoft WMI Tool) to check if the issue is a user or permission problem.


Run "WBEMTEST" from a cmd line
Click Connect
Then click the connect button on the new dialog to take the defaults
All the buttons will light up in the wbemtest dialog.
Click Query.
In the dialog that opens, enter "Select * from Win32_Group where (Name like '%SQLServer2005SQLBrowserUser%')" without quotes.
Click Apply


Restart the WMI Service




Applies To

Backup Exec 2012 or 2014 upgrade or fresh install.


Terms of use for this information are found in Legal Notices.



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