Backup with Accelerator and Deduplication to appliance failed with status 14

  • Article ID:100011394
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Problem

Backup with Accelerator and Deduplication to appliance failed with status 14
Customer is using client side dedup and change journal enabled for Windows

Error Message

Job Details:

06/12/2013 12:40:31 - Error bptm(pid=16539) Could not get bytes copied on client 2060057, by sts_ioctl,will use default value.
06/12/2013 12:40:36 - Error bptm(pid=16539) image copy failed: error 2060057: OpenStorage Proxy Plugin Error
06/12/2013 12:40:45 - Error bptm(pid=16539) cannot set media state 2: retval = 2060057
06/12/2013 12:40:50 - Critical bptm(pid=16539) sts_get_image_prop failed: error 2060057: OpenStorage Proxy Plugin Error
06/12/2013 12:40:54 - Critical bptm(pid=16539) sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:40:59 - Error bptm(pid=16539) Could not set last backup info to client 2060057
06/12/2013 12:41:04 - Critical bptm(pid=16539) sts_get_image_prop failed: error 2060057: OpenStorage Proxy Plugin Error
06/12/2013 12:41:08 - Critical bptm(pid=16539) sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:41:13 - Critical bptm(pid=16539) cannot write image to disk, media close failed with status 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:41:17 - Critical bptm(pid=16539) sts_get_server_prop failed: error 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:41:22 - Critical bptm(pid=16539) sts_get_server_prop failed: error 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:42:09 - Info bptm(pid=16539) EXITING with status 14 <----------
06/12/2013 12:43:09 - Error bpbrm(pid=16194) [ERROR][proxy_open_server_v7]CORBA::SystemException is caught in proxy_open_server_v7, minor = 1330446338, status = 1, info = system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'.OMG minor code (2), described as '*unknown description*', completed = NO
06/12/2013 12:43:14 - Error bpbrm(pid=16194) libsts opensvh() 13/12/06 12:43:14: v11_open_server failed in plugin /usr/openv/lib/libstspinbostpxy.so err 2060057
06/12/2013 12:43:18 - Error bpbrm(pid=16194) sts_open_server failed: error 2060057
06/12/2013 12:44:23 - Error bpbrm(pid=16194) [ERROR][proxy_open_server_v7]CORBA::SystemException is caught in proxy_open_server_v7, minor = 1330446338, status = 1, info = system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'.OMG minor code (2), described as '*unknown description*', completed = NO
06/12/2013 12:44:27 - Error bpbrm(pid=16194) libsts opensvh() 13/12/06 12:44:27: v11_open_server failed in plugin /usr/openv/lib/libstspinbostpxy.so err 2060057
06/12/2013 12:44:32 - Error bpbrm(pid=16194) sts_open_server failed: error 2060057
06/12/2013 12:44:41 - Info bpbkar(pid=7464) done. status: 14: file write failed
06/12/2013 12:44:41 - end writing; write time: 00:06:30
file write failed(14)

bpbrm log

12:43:18.957 [16194] <16> nbostpxy_ioctl: sts_open_server failed: error 2060057 
12:43:18.957 [16194] <2> set_job_details: Tfile (574608): LOG 1386340998 16 bpbrm 16194 sts_open_server failed: error 2060057

Solution

  1. Disable multiple datastreams on NBU policy (We only support 2 per client for clientside deduplification clients)
  2. Open <install_path>\NetBackup\bin\ost-plugins\<storageservername>.cfg  on the client
  3. Change:
    MaxRetryCount=5 to MaxRetryCount=50
  4. Reduce Corba communication via touch files in NetBackup\db\config\ path on the MSDP media server:
    1. Create: netbackup/db/config/CD_WHOLE_IMAGE_COPY
    2. Create: ..netbackup/db/config/CD_UPDATE_INTERVAL with a value of 180
    3. Create: ..netbackup/db/config/OST_CD_BUSY_RETRY_LIMIT with a value of 1500
  5. Disable checkpoints on NBU policy

 

 

Applies To

Netbackup 7.5.0.6
Appliance 5230
Windows Server 2008 r2

 

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