After installing Backup Exec 2012 SP3, maintenance licenses are not being displayed correctly on the home page

  • Article ID:100011368
  • Modified Date:
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A review of the home page of the Backup Exec 2012 Administrator's console can show incorrect infomation relating to the timing and expiry of Maintenance Contracts.

This problem appears to have been introduced with Service Pack 3 for backup Exec 2012 and does not affect the ability of Backup Exec to perform backup and restore operations.

Error Message

No maintenance contracts found.

Maintenance Contracts have expired.


Figure 1



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (000020071).


Applies To

Backup Exec 2012 Sp3


Related Articles

Backup Exec 2012 revision 1798 Service Pack 4

Backup Exec 2012 revision 1798 Service Pack 4 Release notes

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