Unable to recombine certain archived messages during DA Exports or retrieval of archived items

Problem

In certain situations, some archived items will not recombine and a DA Export or retrieval of that item will fail.

Error Message

The dtrace will show:

 (StorageOnlineOpns) <5356> EV:H {CMessageBody::CopyMsgBody:#145} Failed hResult [0x8004010F]
(StorageOnlineOpns) <5356> EV:H {CMessageBody::FixMsgBodyFormat:#99} Failed hResult [0x8004010F]

Cause

Some messages have been determined to have an HTML message body.  However, when accessed, the HRESULT returns an object not found.

This issue only occurs in EV 10.0.4.

 

Solution

This issue has been addressed as part of the following releases:

Enterprise Vault 10.0.4 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH211666

Symantec Enterprise Vault 11.0.0 Release Details
http://www.symantec.com/docs/DOC7401

 

Applies To

 

EV 10.0.4

Windows 2008 R2

Exchange 2010 SP3

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