When opening multiple EV Shortcuts in OWA at the same time "The operation has timed out"

  • Modified Date:
  • Article ID:000020101


When opening multiple EV Shortcuts at the same time in OWA most will open but a few will error with "The operation has timed out"

Error Message

Exception sending request to restore item: System.Net.WebException: The operation has timed out


The Operation Timed out error is from Exchange server EV Extension and not from the EV server or the EV restore


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. 

Applies To

EV 9.0.3 with Exchange 2010

Terms of use for this information are found in Legal Notices.



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