GRT enabled backups to a Backup Exec Deduplication folder are failing with 0xe0001203 after applying update from TECH210002

Problem

Backups with Granular Restore Technology (GRT) enabled to Backup Exec Deduplication folder will fail with the following error after applying update from TECH210002:

 

Error Message

Final error: 0xe0001203 - An error occurred while creating or accessing the directory specified for this operation. Check to make sure that the B2D folder and/or the temporary path specified for this operation are valid.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-4611
 

Backup- Servername
V-79-57344-4611 - An error occurred creating or accessing the directory \\.pdvfs\Servername\2\BEData\STHVMDK specified for this operation. Ensure that the directory is accessible and can be written to.

 

Solution

WORKAROUND:

There are different workarounds available - please choose the one best suited for your environment:
- Disable GRT for the backups in question
- Run backups with GRT enabled to a Backup To Disk folder or to tape
- Run a Remote Agent backup of the machine instead of a VM backup

 

SOLUTION:

This issue is fixed in:
Backup Exec 2010 R3 revision 5204 Service Pack 4
http://www.symantec.com/docs/TECH208828

 


Applies To

This issue affects any backups running to a Backup Exec Deduplication folder with GRT enabled, after applying the related update..

 

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