Backup of Sharepoint hangs at updating catalog state for a long time but eventually completes.

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  • Article ID:000019991

Problem

Backup of Sharepoint hangs at updating catalog state for a long time but eventually completes.  Delayed Catalog Job is also slow.

Cause

If Sharepoint has been implemented with multi-level folder hierarchy it may take X times longer to complete GRT catalog job.

Case-1) 1 list, 1 folder in the list, 1 subfolder in the folder, 5,000 files in the subfolder.  Total 5,000 files.
Case-2) 1 list, 50 folders in the list, 5 subfolders in each folder, 20 files in each subfolder.  Total 5,000 files.
 
The catalog job of case-1 took only 10 minutes, however, the catalog job of case-2 took 21 hours (= 1260 minutes).

Solution

Workaround :
 
Run Non-GRT Backup of Sharepoint Farm.
 
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers. There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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