Restore Anyware (RAO) is successful but server fails to boot due to blue screen (stop code 0x0000007B).

  • Modified Date:
  • Article ID:000019876


A Restore Anyware (restore to different hardware) is successful but Windows fails to boot and blue screens with a 7B stop code.

7B refers to an inaccessible boot device.

Error Message

A problem has been detected and Windows has been shut down to prevent damage to your computer

STOP: 0x0000007B


This typically occurs when the source machine (i.e. machine that is backed up, then restored) is using older hardware.



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Following a successful restore using the Symantec Recovery Disk (SRD), make the following change in the registry for the restored operating system.


If the value is '20' (in hex), delete the value so it's empty. Then reboot the machine and let the operating system boot.

NOTE: The above change must be made inside the recovery environment (WinPE) following the restore.

Applies To

Windows 2003 x86

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)