VMware Virtual Machine GRT backup to Deduplication storage folder fails with error "Unable to create the virtual disk"


Agent for Vmware Virtual Infrastructure (AVVI) Granular Recovery Technology (GRT) based backup of VMware Virtual Machine backup to Deduplication storage folder fails with error “0xe00095b3 - Unable to create the virtual disk” and crashes Backup Exec PureDisk Filesystem Service (PDVFSService.exe) on Backup Exec server.

Error Message

Error in the job log:

Final error: 0xe00095b3 - Unable to create the virtual disk.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38323

STACK text from PDVFSService crash dump (C:\Program Files\Symantec\Backup Exec\BEDBG\)

00000000`01f1f7a0 00000001`80001290 : 00000000`005498b8 00000000`02ec1d00 00000000`005498b8 00000000`0002a860 : ntdll!RtlEnterCriticalSection+0x6
00000000`01f1f7d0 00000001`800098c8 : 00000001`00000000 00000000`00000000 00000000`025fdec0 00000000`00549760 : PdvfsProtocol!CAutoCriticalSection::CAutoCriticalSection+0x20 [i:\dd\\dd_2.0.5.4_20130620\dedupe\apps\pdifs\pdvfscommon\sync.h @ 50]
00000000`01f1f820 00000000`02779752 : 00000000`00000000 00000000`02643690 00000000`0052c5d0 00000000`00000000 : PdvfsProtocol!CProtocolManager::PdSetFileBasicInfo+0x78 [i:\dd\\dd_2.0.5.4_20130620\dedupe\apps\pdifs\pdvfsprotocol\protocolmanager.cpp @ 1681]
00000000`01f1f8f0 00000001`4001afa1 : 00000000`00541fc0 00000001`40044500 00000000`00000000 00000000`00000000 : VMDKFilter!VmdkFilter::PdSetFileBasicInfo+0x112 [i:\dd\\dd_2.0.5.4_20130620\dedupe\apps\pdifs\vmdkfilter\vmdkfilter.cpp @ 592]
00000000`01f1f980 00000001`400255b9 : 00000000`000002e0 00000000`025ed290 00000000`00000000 00000000`00000000 : PDVFSService!CProtocolWrapper::SetFileBasicInfo+0xb1 [i:\dd\\dd_2.0.5.4_20130620\dedupe\apps\pdifs\pdvfsservice\protocolwrapper.cpp @ 953]
00000000`01f1fa20 00000001`40024acb : 00000000`025ed280 00000000`00000000 00000000`00000000 00000000`77501dcd : PDVFSService!CRequestManager::SetFileBasicInfoResponse+0xc9 [i:\dd\\dd_2.0.5.4_20130620\dedupe\apps\pdifs\pdvfsservice\requestmanager.cpp @ 944]
00000000`01f1fad0 00000000`775015db : 00000000`025ed280 00000000`0025ca70 00000001`40044500 00000000`00000002 : PDVFSService!CRequestManager::ProcessRequestThreadProc<_PD_SET_CACHE_TIMEOUT_REQUEST>+0x3b [i:\dd\\dd_2.0.5.4_20130620\dedupe\apps\pdifs\pdvfsservice\requestmanager.cpp @ 584]
00000000`01f1fb80 00000000`77500c56 : 00000000`00000000 00000000`025ed280 00000000`00241df0 00000000`0025c188 : ntdll!RtlpTpWorkCallback+0x16b
00000000`01f1fc60 00000000`772d652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x5ff
00000000`01f1ff60 00000000`7750c541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`01f1ff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d

STACK_COMMAND: ~7s; .ecxr ; kb


SYMBOL_NAME: pdvfsprotocol!CAutoCriticalSection::CAutoCriticalSection+20


MODULE_NAME: PdvfsProtocol

IMAGE_NAME: PdvfsProtocol.dll


This issue is resolved in Backup Exec 2014 or later versions. 


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec



NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com




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