Bengine.exe crash during Windows 2012 backups

Problem

On a Windows 2008 R2 media server, the Bengine.exe process crashes against faulting module begine.exe during the backup of file system components from a remote  Windows 2012 server. The job log itself reports a loss of connection to the remote agent, however a review of the event logs shows that bengine crashed at the time of the job error.

Job log and event log information is provided in the Error section below.

 

 

Error Message

0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Application log: Event ID 1000:

Faulting application name: bengine.exe, version: 13.0.5204.1225, time stamp: 0x51e0784f
Faulting module name: bengine.exe, version: 13.0.5204.1225, time stamp: 0x51e0784f
Exception code: 0xc0000005

 

 

Solution

This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.


 


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