When attempting to add a vCenter or ESX host to Backup Exec 2012, the error "Incorrect Function" comes up

Problem

When attempting to add a vCenter or ESX host to Backup Exec 2012 the message below is displayed and the vCenter or ESX host cannot be added.

Error Message

Error Message:

Unable to connect to "VMVCB::\\HOSTNAME\Virtual Center"
Incorrect Function

The beremote debug log will show the following

[fsys\vmvcb]         - VM_VCBPROXY_FS::DisconnectFromVCServer: status = 0X0
[fsys\vmvcb]         - VM_VCBPROXY_FS::ConnectToVCServer: OK, session = 000000000858CC60
[fsys\vmvcb]         - VM_VCBPROXY_FS::buildBrowseTree() Could not load the XML C:\Program Files\Symantec\Backup Exec\Data\FILENAME.XML
[fsys\vmvcb]         - VM_VCBPROXY_FS::GenerateVCItemDles() Error while reading the inventory details from VC server 'HOSTNAME'  User:'USER ACCOUNT'
[fsys\vmvcb]         - VM_VCBPROXY_FS::DisconnectFromVCServer: vmcDisconnect session = 000000000858CC60
[fsys\vmvcb]         - VM_VCBPROXY_FS::DisconnectFromVCServer: status = 0X0

Solution

This issue is resolved in Backup Exec 2014 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

NOTE:   Symantec continues to  focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com


Workaround:
(Backup Exec 2012) Remove the annotation from the problem VM or lower the character count. Then attempt to add the vCenter or ESX(i) host.

 


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