When performing a search in EV browser search and a folder or folders are selected from the Folders field the first 10 results are returned successfully as expected. If there are more than 10 archived items in that particular folder then the Next button is enabled. On clicking the next button the expected behavior is for the next 10 results to appear, however, instead the message indicated below is presented to the user.
This only happens when the Enterprise Vault server has a valid special character in the name. In this example, the vault server is called EV-EXCH.
An example of the specific actions that cause this issue are listed as follows:
- Open Browser Search
- Select an archive that has more than 10 items in a particular folder. In this example the Inbox.
- Select browse in the Folders field.
- Select the Inbox.
- Click OK.
The search screen will look as such:
- Click on search and the first 10 items will be returned on page 1.
- Click Next and it will not show the next 10 items as expected and you will receive one of the following messages dependent on EV version :-
EV 9.0.5 - "Failed to perform the search request"
EV 10.0.4 & 10.0.4 CHF1 - "No archived items match the search query"
as shown below.
The error presented to the user performing the search against an EV 9.0.5 server is:
The error presented to the user performing the search against an EV 10.0.4 & CHF1 server is:
This issue has been addressed in the following release:
Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
Symantec Enterprise Vault 11.0 0 Release Details
The affected EV versions are
EV 9.0.5 Server
EV 10.0.4 Server
EV 10.0.4 CHF1 Server