Backup Exec 2012 revision 1798 Service Pack 3 Release notes

Backup Exec 2012 revision 1798 Service Pack 3 Release notes

  • Article ID:100023564
  • Last Published:
  • Product(s):Backup Exec


Backup Exec 2012 revision 1798 Service Pack 3 Release notes.



This article contains a list of known issues resolved and platform support added with Backup Exec 2012 revision 1798 Service Pack 3.


Service Pack 3 is a roll-up of the following Backup Exec 2012 revision 1798 hotfixes:

Service Pack 1
Hotfix # : (189571)
Hotfix # : (180964)
Hotfix # : (194470)
Hotfix # : (199866)
Hotfix # : (200433)
Hotfix # : (201596)
Hotfix # : (205111)
Hotfix # : (203574)
DDI Hotfix # : (201596)
Service Pack 2
Hotfix # : (209149)



Backup Exec 2012 Service Pack 3 can be downloaded here (000017635) or under the related documents section.


New features/enhancements are included in this release

- Provides the ability to protect and recover Exchange 2010 (GRT and non-GRT) and Exchange 2013 (non-GRT only) environments with lesser permissions than documented in the Administration guide.   For further details, see (000019879).
- VMware vSphere 5.5 support.. 


For more information on what’s new in Backup Exec 2012 SP3 please refer to the updated Readme document that is   Available Here.


MPORTANT Note: If you are upgrading from a previous version of Backup Exec or installing for the first time, please be sure you have the latest Backup Exec 2012 installation media with SP3 embedded (the downloaded file will have SP3 in the filename). To obtain the latest install media, have your serial number available and go to MyVeritas portal (See ) to download. The Backup Exec 2012 SP3 embedded media will be available in 5-7 days after the initial release of the service pack


Known issues resolved


-Restore of VMware guest server fails during creation, due to 'Distributed Virtual Switch' being configured. (000085158)
-VMware virtual machine restored from an incremental backup set fails to start when using storage different devices for full and incremental backups (000086862)
-AVVI or Hyper-V duplicate job to tape fails with “0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted” when “Most Recent Full Backup Option” is selected. (000088206)
-Beremote crashes intermittently on bedsvmvcb.dll while running Virtual Machine backups. (000017779)
-GRT restore from a differential backup set of a VMware virtual machine fails with error "Failed to mount one or more virtual disk images" (000087669)
-Complete VM restore job for an incremental backup fails with 0xe0009585 Unable to open a disk of the virtual machine (000088017)
-Backup of a virtual machine may fail with the error virtualmachine.vmdk is corrupt (000086790)



-"Patch has failed to fix BEDB data. Continuing with patch process." reported in bkupinst2012.htm during service pack/hot fix installation. (000019558)
-When the disk type of Disk 0 is dynamic on Windows 2008 R2 Japanese, the file system type of a system reserved partition is restored as not NTFS but RAW. (TECH211211)
-Backup Exec 2012 console display Compression ratios in multiple format like "2.4:1" and "2.35" (000019583)
-Backup Exec Job Engine service randomly terminates in MSVCR100.dll. (000088026)
-Restore job may be executed on an unexpected server when using IP addresses. (TECH209411)
-Backup Exec 2012 console crashes when attempting to access Backup Exec settings. (000017866)
-Backup Exec User Interface randomly crashes while browsing the console (000019604)
-Backup Exec Management Service crashes on KERNELBASE.dll or BEMSDK.dll (000019466)
-The last selection(file or folder) in the restore wizard does not get restored even though the job reports successful. (TECH202146)
-Enable TCP dynamic port range does not accept numeric keyboard input (000017625)
-Security log fills with entries in relation to Backup Exec Server Service and causes event log to fill beyond system capability (000087914)
-Unable to set a numeric filter to a value grater then 9999999999 when creating custom reports. (TECH210240)
-Delayed catalog job for GRT backup and duplicate backup runs at the same time. (000019603)
-Backup Exec console crashes when labeling a robotic library slot when the media has only been scanned and not inventoried. (000086946)
-Editing more than two jobs at a time in causes the jobs to disappear from the Backup Exec 2012 console. (TECH211268)
-Running a Scan on Robotic Library reports incorrect Media Labels for changed tapes. (000087591)
-Backup Exec will resend the e-mail notification if the first attempt of the notification fails for at least one recipient (TECH208217)
-Backup Exec Remote Agent service terminates when restoring (DFSR) data without NTFS permissions. (000086438)
-BEremote.exe service crashes right after it is started. Faulting module name: KERNELBASE.dll in Backup Exec 2012. (000016942)
-The Server Job listing of Backup Exec, displays the job "Start Time" and the "Schedule" in a different time format (000085423)
-Scroll Bar missing in the stages section of the Backup Definition for a multiple server job edit (TECH193886)
-Backup Exec Server service won't start and crashes on KERNELBASE.dll (000016775)
-Scrolling in backup sets shows multiple instances of backup sets (TECH201817)
-When manually duplicating a Backup Set the option to turn of verify is not present in the Duplicate Job properties. (000095109)
-Incremental backups of DFSR does not backup any changed data (000087933)
-Available Cluster Disks do not show in Backup Selections in non-English environment (000087963)
-Unable to import push install file (push_export.xml) from another media server. (TECH194056)
-After few successful attempts backup job fails intermittently with error "Backup Exec could not log on to the server with the logon account specified for it" (000095025)
-Post-command is not run if job fails with 0xe000810c even though 'Run post-command even if job fails' is specified. (000095070)
-Backup Exec 2012 Database Maintenance fails on Audit Logs (000087477)
-Restore DFSR from incremental backup takes too much time. (TECH205933)
-Color Status for “Last 7 days of backup jobs” is not updated on CAS [Central Admin Server] when the job is created and run from MMS [Managed Media Server] (000095042)
-Unable to sort by server name in the backup and Restore section of the Administration Consol (000017753)
-Backup Exec 2012 Console (Bkupexec.exe) crashes on clr.dll when clicking restore button (000087602)
-Backup Exec 2012 console crashes when editing multiple job definitions (000016929)
-Message box showing message "Input string is not in a correct format" pops-up when a custom report is selected for editing. Besides, the console crashes (000095023)
-Admin Console reports Exception has been thrown by a target of an invocation and closes (000088056)
-Unable to check if duplicated backup sets on tape device are compressed or not (TECH207300)
-Active running jobs will terminate once the local time/date passes into the excluded day. (000087646)
-Sort and Filter option does not correctly work in Backup Exec 2012 when the regional settings on the operating system is set to dd/mm/yyyy format. (000016898)
-Backup Exec console crashes shortly after launch or after moving the mouse cursor into the window. (000087601)
-Trying to launch the “Install Options and Licenses on this Backup Exec Server” wizard takes a long time to open in Backup Exec 2012 even after installing Hotfix 201596 (TECH206687)
-Unable to delete offline backup devices. Error: "devicename is currently in use by a job" when no jobs are running. (000084812)
-Maximum file size field on disk storage properties displays 400GB if it is set to larger than 400GB (000095008)

-Backup selections browse tree does not correctly identify items that will be backed up if a complex exclude condition in Selection details is use. (TECH201125)
-Backup Exec Patch Launcher has stopped working (000087547)
-When attempting to restore with Backup Exec 2012 a pop up error occurs: "Unable to insert the (restorejobname). The restore job has no selections." (000095088)
-Credentials test fails on some resources if to many user shares(100+) are defined on the server. (000094953)
-Boot option does not work when push-installing Remote Agent using command line (TECH201653)
-Backup Exec job engine terminates in MSVCR100.dll when starting the Backup Exec services. (TECH203133)
-Begin time and end time fields in the Job group category of a custom report shows the date as 12/29/1899 (TECH201841)

-Catalog mode on a MBES server is stuck in Replicated Catalogs mode.(000019607)
-Large duplicate jobs from a MMS server dedupe folder to a CASO server dedupe folder fails with An error occurred while retrieving catalog information. (000018857)
-Duplicate Job never runs after the backup completes in a CASO environment. (000087344)
-Preferred Servers option is not available on Backup Exec Central Administration Server (000086121)
-When attempting to restore a virtual machine from a duplicate backup set stored on a MMS the restore may fail with " - Unable to open a disk of the virtual machine." (000088274)
-Unable to delete a deduplication device from a CASO environment (000088191)


-Manual Verify Job of Encrypted Backup Set fails with "Error - unable to load all of the selected scripts information" (000016849)
-Deduplication Storage Device disappears from Backup Exec console after applying Hotfix 201596 for BE 2012. (000087971)
-Concurrent operations for OST Increased from 16 to 32 with Hotfix (000019304)
-Beremote.exe gets crashed on remote server soon after services start on media server that has OpenStorage device. (TECH205944)
-Backup Exec Job Engine service crashes intermittently on module bengine when running a client side deduplication backup job. (000088286)
-Cannot edit Direct access sharing enabled job when the Remote server has IPV6 enabled and the address is more than 32 characters (000094967)
-Each time a custom report is edited in which the field "IN LAST" has been added as part of a filter it gets multiplied by 10. (TECH199829)

Device and Hardware Support

-Hitachi VFP 70 NDMP support
-Nexan NST5000 NDMP support
-NDMP File counts are 0 in Job Summary when backup are performed with Hitachi VFP Virtual File Platform
-Nexsan support for tar/dump backup types.
-NEW NDMP Version Recognition (FOS 3.x, 4.x) Hitachi VFP Virtual File Platform.
-OST: Space reserve threshold is not honored when set above the device capacity.
-Web link Tape Installer (tapeinst.exe) doesn't lead to correct web URL.


DLM (Data Lifecycle Management)
-B2D media being reused for jobs when it should have been deleted by DLM. (TECH202148)
-Expired backup sets are deleted by DLM (Data Lifecycle Management) even if duplicate jobs fail (000018478)
-DLM is not deleting the expired backup set on the managed Backup Exec server which is locally managed. (000017838)


Enterprise Vault Agent
-Enterprise Vault Agent backup sets do not have hardware encryption applied. (TECH207283).

-Backup jobs of partition data stored on Windows 2008 clustered shares fail with "The resource could not be backed up because an error occurred while connecting to the Agent for Windows" ( 000019300 )


-In Backup Exec 2012, some Exchange 2013 CU1 or CU2 backups may appear to succeed, but restore attempts fail (000019984)
-Backup Exec 2012 Exchange restore to PST file fails with "Outlook 2003 or later and the Backup Exec Agent for Windows must be installed on the server to which you are redirecting the restore" even when Outlook is already installed on the target. (000086461)
-Cannot browse GRT restore selections for backup of Exchange database (000088171)
-Incremental backup job doesn't run and is set to 'Superseded' status if full backup job with no recurring schedule is suspended (000086938)
-During a redirected restore of Microsoft Exchange GRT data the Backup Exec Remote Agent may crash on the the Microsoft Exchange server (000086997)
-When backing up Exchange 2010 SP1 GRT to tape on Small Business Server beremote crashes faulting module bedsmbox.dll. (000087760)
-Backup Exec Agent for Windows crashes on edbprov.dll during an Exchange Granular Recovery Technology (GRT) restore. (000088148)
-Exchange full mailbox restore to a PST on the Media Server crashes Beremote on edbprov.dll (TECH204037)



-Backups of Virtual Machine fail with” Final error: 0xa000964c - Backup Exec was unable to open an existing VHD because the VHD may be corrupted or because you may not have logged on as an administrator” after installing Service Pack 2 (000018881)
-Hyper-V : Exchange 2010 GRT backup fails with error “0xe000fe49 - An invalid parameter was specified.” when database name contains a special character “&”. (000086922)
-Hyper-V tape backup of an Exchange 2003 virtual machine: Backup Exec was unable to prepare Microsoft Exchange resources for Granular Recovery Technology (GRT) operations.(000086346)

-Hyper-V Cluster Virtual machines Backup Selection show None when owned by a specific cluster node (000018071)


-Only partial restore selections are present after Backing up a Dell EqualLogic NDMP filer running Dell's 'FluidFS' file System.(000019358)

-Server Initiatied Oracle restore fail with an error "RMAN-06172: no AUTOBACKUP found or specified handle is not a valid copy or piece" (000087629)
-Backup jobs of the Oracle RAC databases may fail if the root does not have the oracle permission (000017690)

-Physical to Virtual Conversion fails with "Final error: 0xe0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled." (000087209)
-Point-In-Time conversion to virtual from an encrypted duplicate backup set fails with "Error - unable to load all of the selected scripts information" (000016889)
-After a successful P2V conversion, the VM fails to boot with 0xc0000225 The selected entry could not be loaded because the application is missing or corrupt. \windows\system32\winload.exe (000087400)

-Remote Agent for Macintosh (RAMS) crashes at random intervals during backup. (000086308)


-Unable to see all the partitions correctly in the SDR restore for the server that has the dynamic disk with the utility partition. (TECH211229)
-Simplified Disaster Recovery (SDR) of a SBS 2003 with utility parition is failing with memory error (TECH189281)
-An error 0xe000a207 occurs when performing a manual disaster recovery using a full backup set of a domain controller. (000086893)
-All volume labels are not recovered when pushing a button "Advanced Disk Configuration" during a SDR restore. (000095003)
-Simplified Disaster Recovery cannot recover local computer from spanned RDX media (000017433)
-Restore Wizard does not list VMware data if server has both vCenter and Hyper-V role installed and both has been backed up. (TECH197799)
-ASR writer reports "Failed" upon completion of a Simplified System Protection (SSP) enabled backup of Windows 2008 Server. (000095062)

-Beremote.exe crashes when backing up SharePoint 2010 Server Farm which has more than 200 content database. (000017614)
-Remote Agent crashes when backing up SharePoint 2010 with backup Exec 2012 (TECH193100)

-Sharepoint backup fails with Error: Unable to query the Team database meta-data (000018824)


-When attempting to restore a Microsoft SQL database to a point in time that has been duplicated to a different device, the last backup set available will only be available from the duplicate (TECH203524)

-During upgrade to Backup Exec 2012 the Database Migration fails with error Cannot insert the value NULL into column 'SQLHotCopyPath'. (000085049)
-Upgrade to Backup Exec 2012 fails during database migration with Failure 1 running migration library 1. (000087817)




Was this content helpful?