An unsupported Microsoft Outlook version has been detected

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  • Article ID:000019692


The Enterprise Vault Exchange Mailbox or Journaling Task may report errors that an unsupported Microsoft Outlook version has been detected. The resulting error causes the tasks to go into a failed state.

Error Message

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 17/10/2012 13:34:22
Event ID: 3418
Task Category: Journal Task
Level: Error
Keywords: Classic
User: N/A
An unsupported Microsoft Outlook version has been detected.


A dtrace of the Exchange Mailbox Archiving Task or Exchange Mailbox Journal Task shows the following:

{CExchangeVersion::IsExchange2010orAbove} (Entry)
{CExchangeVersion::IsExchange2010orAbove}|Is Exchange 2010 or greater: [True]
{CExchangeVersion::IsExchange2010orAbove} (Exit)
CAgentTask::InitialiseAgentServiceEntry - Outlook version detected :
Event ID: 3418 An unsupported Microsoft Outlook version has been detected.
|Task: JournaTaskName|Detected Outlook version:  |


Notice above the line showing 'Outlook version detected'. No version of Outlook is being reported. When working properly the appropriate output will be the following:


CAgentTask::InitialiseAgentServiceEntry - Outlook version detected : 12.0.6557.5001 SP2

Note: In most cases restarting the Enterprise Vault Admin Service allows the services to restart. In some cases a reboot of the Enterprise Vault Server is required.




This issue has been addressed in the following release:

Symantec Enterprise Vault 11.0 0 Release Details

Terms of use for this information are found in Legal Notices.



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